Written by
This is some text inside of a div block.
Published on
22 January 2021

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Product Development

ChatGPT is Going to Revolutionizing the Digital Customer Experience Landscape

Are you ready to see the power of AI in action? OpenAI's ChatGPT is leading the charge and changing the game in digital customer experience. 

ScaleIQ Staff
January 5, 2023
Harvard diploma

Are you ready to see the power of AI in action? OpenAI's ChatGPT is leading the charge and changing the game in digital customer experience. 

Let me break down for you how ChatGPT is revolutionizing six key areas.

  1. Chatbots & Conversational Interfaces: Gartner predicts that by 2027, chatbots will be the primary customer service channel for 25% of organizations. Thanks to ChatGPT, chatbots deliver high-quality conversational responses and make conversational interfaces even more prominent in customer experience. This means that digital teams and customers alike are becoming more familiar and accepting of chatbots.
  2. AI-Powered Content Generation: ChatGPT is changing the game for content generation. It's getting increasingly sophisticated and making it possible for content creation to be partially or even fully automated. Brands may be wondering how to maintain their tone of voice and authenticity when using AI-generated content. The answer? Use ChatGPT as a starting point to speed up and improve the human-driven writing process.
  3. Marketing Automation & Hyper-personalization: ChatGPT's content generation capabilities are a valuable asset in marketing automation, enabling the creation of hyper-personalized content based on individual customer journeys. This could lead to effective marketing automation at scale, delivering sophisticated responses on an individual level.
  4. Low-Code/No-Code Solutions: ChatGPT and related services like GitHub's Copilot offer coding suggestions for frontend and backend development, error checking, code cleaning, and more. When combined with low-code/no-code solutions, ChatGPT's suggestions can be a game-changer for non-IT professionals, making simple stylistic changes and additions a breeze.
  5. Digital Asset Management: ChatGPT's ability to generate content and assets is going to revolutionize digital asset management. Automated content and asset generation will save time and resources for manual content and asset management.
  6. Search Engine Optimization (SEO): As AI-generated content becomes more common, the impact on SEO will also be felt. Brands will need to be mindful of maintaining the authenticity and quality of their content to avoid negative impacts on SEO.

It's without saying taht ChatGPT is making waves in the world of digital customer experience. Its impact on chatbots, content generation, marketing automation, low-code/no-code solutions, digital asset management, and SEO will only continue to grow in the coming years. Get ready to experience the power of AI!